IT Hardware Support Specialist

Partner. Energize. Deliver.

Guarantee Electrical is a leader in innovation, craftsmanship, and customer-focused solutions, delivering exceptional results for over a century. As a 100% employee-owned company, we take pride in fostering a culture of excellence, collaboration, and opportunity for both our clients and team members.

IT Hardware Support Specialist

As our IT Hardware Support Specialist, you will be a key player in managing the hardware lifecycle for PCs and mobile devices, including iOS deployment and replacements. You will lead the migration to Windows 11 through device upgrades and replacements and create training materials and documentation for end users.

Your Impact:

• Manage the deployment of new hardware with windows Autopilot. Retire old hardware, upgrade laptops, and create hardware lifecycle process. Prepare devices for recycling/sale.
• iOS Device Management: Manage iOS device deployment via MDM software, automate activations/replacements, app installations, and document AppleID processes. Research best practices and device syncing/backups.
• Improving processes, creating and maintaining documentation.
• Other duties as assigned.

Who you are:

• Technical or vocational school education.
• 1-3 years of experience in IT deployment/integration.
• 2+ years of IT experience with Windows Clients and iOS devices.
• High school diploma or equivalent.
• 2+ years in a professional environment and IT support.

Knowledge, Skills, and Abilities

• Preferred experience in construction software solutions.
• Strong technical troubleshooting and deployment experience.
• Strong customer service and communication skills.
• Willingness to learn new software quickly.
• Ability to explain findings concisely and create actionable documentation.
• Experience with O365, Dell Latitude laptops, Apple iPhones/iPads, and business software.
• Construction industry experience is a plus.
• Familiarity with Viewpoint Vista, FieldTime, Bluebeam, Microsoft Teams, and FreshService.
• Humble, hungry, and smart mindset.

Why Guarantee?

Benefits, Compensation, Community Involvement and Employee Appreciation

Each member of the Guarantee team is essential to building our successful future. Guarantee offers a rewarding career path, a competitive salary, and excellent benefits package.

This includes an Employee Stock Ownership Plan (ESOP), which is 100% company funded and employee owned. We own it! As employee-owners, we work with and for each other. We share a commitment to excellence and know that our efforts deliver exceptional results.

We offer robust benefits with salary based on knowledge and experience. Employees are also eligible for annual discretionary bonuses.

We offer a benefits package including medical, dental, vision, accidental, critical illness, life and disability insurances, vacation/sick time, and a matching 401K plan.

Living our Guarantees!

Our GECO Gives program highlights our mission to give back to our communities through community outreach, philanthropy and volunteering. Some of our favorites being Pedal the Cause, KIDstruction, Big Brothers Big Sisters and more!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For more information about Guarantee Electrical Company, please visit www.geco.com

Current Openings for IT Hardware Support Specialist Jobs at Guarantee Electrical