IT Support Specialist

Partner. Energize. Deliver.

Guarantee Electrical is a leader in innovation, craftsmanship, and customer-focused solutions, delivering exceptional results for over a century. As a 100% employee-owned company, we take pride in fostering a culture of excellence, collaboration, and opportunity for both our clients and team members.

IT Support Specialist

As our IT Support Specialist, you will be a key player in managing help desk tickets, working them through our processes and procedures and escalating them to the appropriate technical expert if needed.

Your Impact:

• Triage and resolve Tier 1+ help desk tickets for the Central Region, with overflow support for the Western Region.
• Install and upgrade hardware/software; manage user access and application security.
• Perform deployment tasks, including desktop setups, user creation, Teams rooms, and mobile devices.
• Provide user support, training, and ensure understanding of software features.
• Maintain continuous customer support and coordinate with vendors for issue resolution and ongoing training.
• Other duties as assigned.

Who you are:

• 3 to 5 years experience in deployment and/or integration of IT solutions.
• Preferred experience working with business software in a construction environment.
• Ability to translate business needs into deployable software solutions.
• Technical or vocational school education.

Knowledge Skills, and Abilities

• Strong customer service and communication skills, with the ability to understand business needs and explain technical solutions clearly.
• Quick learner with a drive to become an expert and adapt rapidly to new software and technologies.
• Skilled in creating clear, actionable documentation and training materials.
• Proficient in O365; familiarity with tools like Dell laptops, iPhones/iPads, Viewpoint Vista/Field Time, Bluebeam, Dado, Microsoft Teams, and Fresh Service is a plus.
• Construction industry experience preferred; values humility, initiative, and team-oriented mindset.

Why Guarantee?

Benefits, Compensation, Community Involvement and Employee Appreciation

Each member of the Guarantee team is essential to building our successful future. Guarantee offers a rewarding career path, a competitive salary, and excellent benefits package.

This includes an Employee Stock Ownership Plan (ESOP), which is 100% company funded and employee owned. We own it! As employee-owners, we work with and for each other. We share a commitment to excellence and know that our efforts deliver exceptional results.

We offer robust benefits with salary based on knowledge and experience. Employees are also eligible for annual discretionary bonuses.

We offer a benefits package including medical, dental, vision, accidental, critical illness, life and disability insurances, vacation/sick time, and a matching 401K plan.

Living our Guarantees!

Our GECO Gives program highlights our mission to give back to our communities through community outreach, philanthropy and volunteering. Some of our favorites being Pedal the Cause, KIDstruction, Big Brothers Big Sisters and more!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For more information about Guarantee Electrical Company, please visit www.geco.com

Current Openings for IT Support Specialist Jobs at Guarantee Electrical