Senior IT Support Specialist

Partner. Energize. Deliver.

Join our Denver team as a Senior IT Support Specialist and become an employee of a nationally recognized Top Workplace!

Why Work for Us?

Benefits, Compensation, Community Involvement and Employee Appreciation

Each member of the Guarantee team is an essential partner in building our successful future. Guarantee offers a rewarding career path, a competitive salary, and excellent benefits package. This includes an Employee Stock Ownership Plan (ESOP), which is 100% company funded.

We offer exciting benefits with a competitive salary based on knowledge and experience. Employees are also eligible for annual discretionary bonuses. We offer a competitive benefits package including medical, dental, vision, accidental, critical illness, life and disability insurances, vacation/sick time, and a matching 401K plan.

We value giving back to our communities through community outreach and volunteering. Some of our favorites being Pedal the Cause, KIDstruction, Big Brothers Big Sisters and more!

Responsibilities

• Help-desk triage of incoming calls/tickets for the Colorado Region
• Performs Tier 1 and higher issue resolution for incoming help requests from end users, including installing and upgrading software and installing hardware
• Performs End User application security access maintenance.
• Ensures continuous customer support and contact with customer
• Consults with vendors on resolutions to identified issues
• Deployment tasks: Desktop deployment, user creation, Teams rooms support, mobile devices, etc.
• Working with end users to ensure features are understood
• Training new users on software applications
• Other duties as assigned by employer

Qualifications

• Highschool diploma, Associate's or Bachelor's degree in IT. OR equivalent years of experience.
• Previous experience in the AEC industry desired, but not required
• 3+ years IT experience with client, server, and network service delivery
• 3+ years or experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
• 3+ years of experience in PC repair, troubleshooting, deployment, and liquidation

Knowledge, Skills, and Abilities

• Behavioral Alignment with Our Guarantees
• Excellent communication skills, verbal and written
• Professional and positive attitude
• Customer service - must be able to listen to the needs of the company to best implement features
• Exceptional communication skills (verbal and written)
• Ability to identify, analyze, and create consumable documentation and training
• O365 Skills, Dell Latitude Laptops, Apple iPhones / iPads, Viewpoint Vista, Viewpoint Field Time, Bluebeam, Dado, Apple certification a plus
• Microsoft Teams; Chat, File Storage, Voice, Video, and Rooms
• FreshService ticketing software
• Humble, Hungry, and Smart

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For more information about Guarantee Electrical Company, please visit www.geco.com

Current Openings for Senior IT Support Specialist Jobs at Guarantee Electrical