Technology Support Manager

The fundamental responsibility of a Partner and Technology Support Manager at Team GECO is to Live Our Guarantees. This role will have two primary responsibilities, leading the current service desk team and providing tier 3 support for the service desk and systems administration.

Why YOU Should Work With Us.

Guarantee offers a rewarding career path, a competitive salary, and excellent benefits package with the opportunity to earn an annual discretionary bonus. This includes an Employee Stock Ownership Plan (ESOP), which is 100% company funded and employee owned! We have a strong culture of caring and prioritizing our well-being. We value giving back through community outreach and being involved with our communities by volunteering. Some of our favorites being Pedal the Cause, KIDstruction, Flags of Valor and more!

All-Star Candidates have Experience:

• Ensure tickets are addressed in a timely manner and our customers have a great experience interacting with IT
• Help create a process to achieve a Net Promoter Score of 80% in the next 2 years
• Ensure Change management documentation is kept up to date
• Leadership and management of the service desk specialists
• Performs Tier 3 issue resolution from desktop support team
• Performs End User application security access maintenance
• Resolves application software issues within critical systems
• Systems Administration of existing on-premises infrastructure
• Create best practices for service desk users
• Optimize the use of FreshService and become the Freshservice Expert
• Perform analysis of ticket history to identify potential opportunities for end user training or process improvements
• Other duties as assigned by employer

Vital Experience Needed for Success:

• 3+ years' experience leading a team
• 8 years of experience with Windows Servers, Network administration
• High-school diploma or equivalent
• Ability to explain your findings in a concise, actionable manner
• Exceptional communication skills
• Ability to identify, analyze, and create consumable documentation and training
• Experience with various platforms and software: O365, Dell, Apple, Bluebeam, Dado, Fresh Service

Highly Desirable Skills but NOT Required:

• ViewPoint Experience
• FreshDesk Certification for Admin and Agents or the ability to obtain within the first 12 months
• AEC Industry Experience

What Does Career Growth & Development Look Like at Guarantee?

• Be a go-getter and show a desire to learn.
• Set goals and achieve them!
• We support furthering education by offering tuition assistance, attending seminars, conferences, etc.
• Be involved in local or regional groups and communities within the AEC industry.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For more information about Guarantee Electrical Company, please visit www.geco.com

Current Openings for Technology Support Manager Jobs at Guarantee Electrical